★ ★ ★ ★ ★ 4.6 on G2 — 2,031+ reviews

★ 4.8 Shopify App Store

What did your last 100 conversations earn you?

Brenda shows you what your conversations earn. Our customers average a 75% resolution rate with Brenda. Track sales, leads, and bookings in one report.

Start for free > Contact sales

Free plan forever

Paid plans from $29/mo, no surprise upgrades

Cancel anytime, in two clicks

Centralize support automation and proactive sales

Brenda answers instantly and recommends tailored products. Sales Flows trigger conversations at key moments, and your team can take over when needed.

brenda

Automate repetitive support

Brenda answers with your verified store data.

FAQs
Order status
Product details
Website
Brand guidelines

More about Brenda →

Turn questions into purchases

Brenda recommends products right in the chat.

Proactive rules
Product cards
Purchase attribution

More about recommendations →

Start conversations proactively

Sales Flows open the chat at the right moment.

Behavioral triggers
Category events
Cart nudges
Exit intent

More about Sales Flows →

Give humans a complete Help Desk

Centralize all customer messages in one inbox.

Email
Live chat
WhatsApp
Instagram
Facebook Messenger

More about Help Desk →

$66K+

revenue one brand attributed to Brenda chats

75%

average resolution rate across our customers

300K+

businesses run on Brenda platform

Every conversation earns or costs you. That’s why there’s Brenda. Three ways they pay off...

1. They sell, not just answer.

Brenda recommends products, recovers carts, and captures leads mid-conversation. Attribution reports show what each chat earned in dollar value.

🛍️ Product recommendations

🛒 Cart recovery

👥 Lead capture

📈 Revenue attribution

⚡ Sales Flows

"Looking for our waterproof hiking boots? The TrailMaster X9 just restocked in your size!"

🥾

TrailMaster X9 Boots

$149.00 • In stock

2. AI you don’t have to babysit.

Brenda answers only from your verified data, says "I don't know" instead of hallucinating, and hands complex cases to your human team with full context.

🛡️ Data-backed answers

🤝 Honest handoffs

🎯 Brand voice alignment

🔒 Guardrails and audit logs

VERIFIED DATA SOURCE

Knowledge Base sync: 1,420 articles indexed • 0 hallucinations

✓ Safe handoff protocol activated: Human agent alerted with conversation summary

3. Grows from free to enterprise.

Start free on platforms like Shopify, WordPress, and Custom Web. Scale into custom AI Agents, priority SLAs, and deep integrations with your business stack.

🌱 Free plan forever

🤖 Custom AI Agents

⚡ Priority SLAs

🔌 120+ integrations

From $0 to Enterprise

Plug Brenda in with one script tag or install via your CMS marketplace.

Get Started Free

The heavyweight of customer service platforms

Everything your team needs to support, convert, and retain customers across every digital touchpoint.

⚡ Brenda Smart Actions

Handles order status updates, lead qualification, and returns without human assistance through real-time API integrations.

🛍️ Product Recommendations

Syncs with inventory in real time, serving personalized product suggestions that match customer intent.

✉️ AI-Driven Email Resolutions

Scans incoming emails and drafts or dispatches accurate solutions in seconds.

🛡️ Data-Backed Answers

Every reply is grounded in your verified website data. When Brenda isn't sure, it routes to a human.

🌐 Multilanguage

Auto-detects visitor languages and responds fluently in 100+ native tongues.

🔀 Smart Redirections

Recognizes when a chat requires specialized judgment and routes to the right operator with context.

👁️ Live Typing Preview

See what visitors are typing before they hit send, empowering agents to respond with superhuman speed.

✍️ AI Reply Assistant

Drafts, expands, and polishes agent responses in one click with consistent brand voice.

🎫 Ticketing Workflows

Convert complex issues into tickets with tags, spam management, and clear SLA prioritization.

👥 Live Visitor List

Monitor live sessions in real time and initiate targeted conversations before shoppers drop off.

📥 Multichannel Shared Inbox

Live chat, email, Instagram, WhatsApp, and Messenger in one unified workspace.

🤖 Automatic Chat Assignment

Distribute workload evenly across active team members based on department or skill.

🎨 Visual Automation Builder

Build drag-and-drop conversational workflows with 40+ pre-built high-converting templates.

🛒 Save Abandoned Carts

Trigger exit-intent prompts or exclusive discount incentives right before cart departure.

📦 Order Management

Inspect shopper order history and issue refunds or credits directly inside the chat pane.

📊 Revenue & Attribution Analytics

Quantify exact sales, leads, and customer satisfaction scores tied directly to each chat.

⚙️ Full Brand Customization

Tailor colors, widget placement, avatars, and custom CSS without restrictions.

🔌 OpenAPI & 120+ Integrations

Connect seamlessly with Shopify, WooCommerce, Klaviyo, HubSpot, Zapier, and custom webhooks.

Transparent Plans & Proven ROI

Free plan forever. Paid plans start from $29/mo with zero surprise upgrades.

90%

of repetitive customer inquiries resolved autonomously

25%

increase in qualified inbound sales leads

$66K+

incremental revenue generated per storefront

30%

overall increase in Customer Satisfaction (CSAT)

Built to pass your security review

Enterprise-grade security, complete data governance, and regulatory compliance out of the box.

GDPR

Full support for EU data protection laws, with automated tools for consent, deletion, and data isolation.

AI PACT

Rigorous commitment to safe, ethical, and explainable AI aligned with global standards.

CCPA

Granular privacy controls compliant with California's consumer data privacy statutes.

SOC2

Certified internal controls governing data security, uptime, integrity, and confidentiality.